Our Results

USI’s national successes can be found compiled in our yearly Impact Reports, our Dashboard, and our thought leadership content. Our results-driven strategies overtime aid us in telling a complete story of how the families we serve, the partners we collaborate with, the systems we influence, and the policies we support align to ensure all children and families will be stable and thriving, not only in the communities where we work but for families across the country.


Results-Based Accountability™ (RBA), also known as Outcomes-Based Accountability™ (OBA), is a disciplined way of thinking and taking action that communities can use to improve the lives of children, youth, families, adults, and the community as a whole. RBA is also used by organizations to improve the performance of their programs or services. Developed by Mark Friedman and described in his book Trying Hard is Not Good Enough, RBA is being used throughout the United States, and in countries around the world, to produce a measurable change in people’s lives.

In 2019, USI was named a Results Count Leadership Development Hub with six other organizations. To date, USI has led several cohorts of municipal partner teams to apply equity, results-centered framework to their local transformation plans.


Our Core Pillars

As an Annie E. Casey Results Count hub, USI has merged the foundations’ guiding core competencies to our core pillars, as guidance to assuring our efforts are strategic and aligned with our mission of all children and families are STABLE and THRIVING.


  • Case Management

  • Economic Mobility

  • Education

  • Health & Wellness

  • Policy & Influence


A team at USI has developed a performance management system that amasses data that can be utilized to reduce the risks of eviction, unemployment, homelessness, incarceration, physical and mental illness, and more.

LEARN = Learning for Effective Actions to Revitalize Neighborhoods

This system, called LEARN, stands for Learning for Effective Actions to Revitalize Neighborhoods. It was built by Social Solutions, a Public Benefit Corporation, which is the leading provider of cloud software for nonprofit and public sector social service organizations.

It helps guide decisions and operations, builds a culture of learning and change, and can improve outcomes for people and communities with regard to comprehensive neighborhood revitalization. This system was not only designed to collect data but to obtain information that is necessary to provide high-quality services.

LEARN builds evidence of impact measures. The developmental assets framework measures the impact on family systems as risks to stability are mitigated. The results-based accountability framework governs the approach to service delivery. Together the two frameworks drive evidence-based practices.

To review the latest data, visit our Dashboard to see real-time results across our communities. Or download our various Impact Reports to see how this data impacts the families we serve in our communities.


In 2017, USI staff across the country conducted RBA training for all staff and core partners. In the photo, we showcase our Memphis team’s training as they analyzed site-specific data and identified strategies to support results for our Memphis families. To join the conversation about Results-Based Accountability, consider USI hosting training with your staff and partners.